Privacy Policy

This privacy policy demonstrates our commitment to protecting the information you submit upon using this website. This policy only applies to transactions made, and data gathered, on the noo.com website (the "Website"), and does not apply to any other transactions, information, website or Internet, telephone or offline point of contact between noo and you or other consumers. Each time you visit the Website or provide us with information, by doing so you are accepting the practices described in this privacy policy at that time. You agree that by using the Website you are expressly and affirmatively consenting to our use and disclosure of the information that you provide, and consenting to receive occasional emails, as described below in this privacy policy.

Who are we?
When we say "we" or "noo" in this privacy policy, we mean The Noo Group, Ltd., a New York Corporation.

What information do we collect?
In order to operate the Website and provide you with information on products and services that may be of interest to you, we may collect "contact information" (this information includes your full name, mailing address, phone number and email address), "financial information" (this information includes your credit and debit card numbers and billing address) and "demographic information" (this information includes your zip code, postal code, hometown, gender, purchase history information, age and income range) from you.

How do we use contact information?
Order and payment processing and customer service: We use contact information to help us efficiently perform transactions, to deliver the services you have requested, to perform, sales and business analyses, and to contact you in connection with events for which you purchased tickets or in connection with experiences you booked (including confirmations, changes and cancellations). We may also provide your contact information to your credit card issuer or to credit card processors for their purposes.

Offers and promotions:

"Promotional emails" are emails that are sent solely for promotional purposes. By submitting an email address to us upon account registration, you agree that noo (on behalf of itself or on behalf of others) may send promotional emails to that email address until such time that you so indicate your preference not to receive them by unsubscribing from those emails or contacting us. Please note that if you ask not to receive promotional emails from noo, you may still receive promotional emails during the next 24 hour period as it may take some time for your preferences to be updated throughout our computer systems.

Providing vendors with contact information: noo sells tickets and books experiences on behalf of others; it does not get involved in, produce or otherwise bring you events or experiences. Venues, promoters, experience providers and others ("Vendors") are involved in, produce and bring you events and experiences. When you use noo to order tickets or to book experiences, instead of providing your information directly to Vendors, you provide your contact information to noo who may then pass that information on to the Vendors on your behalf. Sharing information with Vendors will allow Vendors to contact you using the email address or other contact information you provided. However, because Vendors are not part of noo, Vendors are not subject to this privacy policy and may still use your contact information to communicate with you by sending emails or through other means, and may share your contact information with others. If you want to learn about a particular Vendor's privacy policies, or you do not want to receive communications from a particular Vendor, or you have other questions, instructions or concerns to which you would like a Vendor to respond, then you must contact that Vendor directly. Also, you may contact a Vendor directly to learn whether you may purchase tickets or book an experience with that Vendor's anonymously (i.e., without having that Vendor receive your contact information) by purchasing or booking directly through the Vendor's box office instead of purchasing through noo.

Legal and administrative reasons: We may disclose specific contact information when we determine that such disclosure is necessary to comply with law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of noo or other visitors to the Website or users of services or products provided by noo. Also, your contact information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of noo.

noo will not be responsible or otherwise liable for any use or disclosure of your contact information by a third party to whom noo is allowed to disclose your contact information under this privacy policy.

How we use financial information?
We use your financial information to check your qualifications, to help us efficiently perform sales and other transactions on the Website, and to deliver the goods and services you have requested. In some cases we may use, and consequently we may provide to service providers, your financial information to help us perform some of these tasks. In such cases, we will require these service providers to enter into agreements with us regarding the confidential handling of your information. We may also provide your financial information to your credit card issuer, financial institutions or credit card processors to process transactions and for their other purposes. We may provide your financial information to Vendors, primarily for facilitating "will call" ticket pick up, dispute resolution and customer service at the venue on the date of the event or experience.

We may disclose specific financial information when we determine that such disclosure is necessary to comply with law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of noo or other visitors to the Website or users of services or products provided by noo. Also, your financial information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of noo.

noo will not be responsible or otherwise liable for any use or disclosure of your financial information by a third party to whom noo is allowed to disclose your financial information under this privacy policy.

How do we use demographic information?
We may use your demographic information to perform business analyses or to tailor the Website and communications to your interests. We may share anonymous, aggregated (grouped) demographic information with advertisers and other third parties so that they can tailor their advertisements and communications to the appropriate audience. Any time that we are allowed under this privacy policy to share your contact information or financial information, we may also share your demographic information along with it.

Your IP address
Like most e-commerce websites, each time you visit the Website, we automatically collect your IP address and the web page from which you came. In order to administer and optimize the Website for you and to diagnose problems with our Website, we use your IP address to help identify you and to gather broad demographic information about you.

Outbound links
This privacy policy only applies to information collected by noo and the Website. The purchase instructions for an event or experience publicized by noo and other areas of the site may direct you to leave the Website. noo is not responsible for the privacy practices of these websites. It is up to you to carefully review the privacy policies of the websites prior to making your purchases.

How can you update or delete your email preferences, contact information and other account information?
You may click on the Website's My Account link and follow the instructions to modify information you have previously provided to us. To usbsubscribe or change which types of promotional emails you want (or do not want) to receive from us, you may click on the Update Preferences link at the bottom or top of emails you receive from us. Emails that we send you may also have links to the Website's My Account section. If you would like to delete an account that contains your information, please contact customer service. Please note that deleting your account will not delete all of your contact information or other information contained on our systems, as much or all of this information will be retained to preserve records of our commercial relationship with you. Further, certain information may have already been provided to third parties as described above.

Please note that changing information through your My Account profile, or otherwise opting-out of receipt of email communications from noo and third parties (other than Vendors or others for whom you cannot use the Website to cause an opt-out to be effective as stated above) will only change the data reflected in My Account for purposes of transacting future business on the Website and for managing future communications from noo. If noo has already provided your information to a third party before you have changed it on My Account, then it is possible that the third party will not receive an update of the information reflecting the change.

How can you contact us regarding privacy?
If you have any questions or concerns about this privacy policy please contact us...

  • By email
  • By Mail:
    The Noo Group, Ltd.
    c/o Privacy Department
    37 West 39th St. Suite 906
    New York, NY 10018

This privacy policy was last revised on September 23, 2008.

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